What we collect
We collect two broad types of personally identifiable information:
- Client information: personally identifiable information relating to our clients
- Guest information: personally identifiable information about subscribers to our Juno Counsel newsletter, visitors to our website, and guests at our learning events.
Client information may include your name, contact details, and your interactions with us (for example, email correspondence, records of telephone calls, and billing records). Client information will also include any legal services that we provide to you from Juno premises or using Juno IT. However, the majority of our legal services are provided to our clients as embedded engagements, where our Juno Lawyers provide you legal services from your premises and using your IT. By design, Juno Legal does not hold or collect any such information.
All client information that we do hold is usually collected directly from you. In some cases, we may collect this information from other parties involved in the legal services (for example, a contract counterparty) or from public records (for example, public registers such as the Companies Register). We use this information to provide you legal services and contact you about your business with us. We only share client information when you give us permission. For example, we may display a testimonial by you on our website or marketing material, but only if you have given us permission.
We hold all client information in accordance with our terms of engagement (or, in some cases, the contract for services between you and us), the Lawyers and Conveyancers Act 2006, and the Lawyers Conduct and Client Care Rules 2008. All information is stored using our third-party IT infrastructure (see further below). Only certain of our staff can view your client information, usually Juno Legal management, Juno Legal practice management staff (billing and administrative matters only), and the Juno Legal lawyer providing you legal services.
Guest information includes the personally identifiable information you provide to us when opting in to one of our guest services such as our Juno Counsel newsletter or attending a Juno Legal learning event. This typically includes your name and contact details but may include other information you choose to give us (for example, dietary restrictions). All this information will be collected directly from you and will only be used for the purpose for which you supply it (for example, sending Juno Counsel newsletters to the email address you provide). All this information is optional, but without some information we may not be able to provide you some services (for example, we will not be able to send you Juno Counsel newsletters without an email address).
Guest information also includes information about your interactions with us and our services, such as whether or not you read a newsletter, the time you read it, and how you read it (for example, from a mobile or computer). This information is collected automatically through the use of technical measures such as cookies. You can read more about cookies, how they are used, and their implications for you at https://www.allaboutcookies.org/. This automatically collected information is usually aggregated with guest information to present a higher-level view of all our guests' interactions. We use this information to refine and improve the way we provide information and services (for example, the layout of our website or the types of articles in our Juno Counsel newsletter). We use third party providers for these technical measures (see below). You are not required to provide this type of information, and some of our third-party providers allow you to opt-out partially or entirely from these technical measures. However, this may mean that we cannot provide you the relevant service, or the quality of the service may be degraded.
All guest information is stored using our third party IT infrastructure (see below). Only certain of our staff are able to view your guest information, usually Juno Legal management and Juno Legal practice management staff. We do not share this guest information with any other third parties.
Note that this guest information applies to all our guest services, even if you are also a client. For example, if you are a client and also subscribe to our Juno Counsel newsletter, we will hold your subscriber information in accordance with this guest information section.
Third party IT infrastructure
- Microsoft Office 365 - email services and office software - https://privacy.microsoft.com/en-nz/privacystatement
- Hubspot - client relationship management - https://legal.hubspot.com/privacy-policy
- Ignition - client engagement/proposal software - https://www.ignitionapp.com/privacy
- Knack - practice management and legal operations - https://www.knack.com/privacy
- Xero - billing information - https://www. xero.com/nz/legal/privacy/
- Google Analytics - website traffic monitoring and analytics - https://policies.google.com/privacy?hl=en-US
- Eventbrite - Juno Learning events ticketing services - https://www.eventbrite.com/support/articles/en_US/Troubleshooting/eventbrite-privacy-policy?lg=en_US
We may change our third party providers at any time.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at [email protected], or 021 056 1663, or by writing to PO Box 10650, Wellington, 6140.